Customer Testimonials
This was my daughter’s first car purchasing experience. She had a positive experience with working with our salesman Eli Adames. We recommended Eli to our daughter based on our friendship and previous purchases from him. Our daughter worked with Executive General Manager Ricky Williams to get a good deal on the car. Rick was patient and understanding with her as she learned her way through the process. Bobby in Finance was fun and enjoyable to work with. He helped us get a loan rate better than the local credit union. I would recommend this dealership and Eli to others.
After many months of research & test drives I decided on purchasing an XP Series Toyota Highlander Hybrid in July 2022. I visited Cloninger Toyota and met Gordon Robar and told him exactly what I wanted with no exceptions. Gordon was very open about the length of time that this particular vehicle would take for delivery. During the past 4 months Gordon and his lil sidekick sales associate, Brian Sheldon keep me in loop on this special vehicle order. The XP Series Toyota Highlander Hybrid arrived last week just like I ordered and I took delivery Monday 11/21/2022. It was a pleasure to ... Read More DealerRater - Nov 22, 2022
I trade my used car I here by Deandre Thomas to be honest he is the best And it was one of best car buying experiences that will help me out he is just do the best for customers and for company and he has the best communication easy understanding and quickly finishing all the paperwork so he is really honest and helpful thanks from clonninger Toyota to have such a nice honorable people love u Deandre Thomas u r the best
I bought one of the two 4Runners I own at this dealership, however, I’ve taken 2 of 2 4Runners to their service department. Kari is an awesome Toyota service consultant!
I purchased a car in December 2021, to date I haven’t traveled 3,000 miles yet. On my way home on day @2 weeks ago the car started to stall etc.. took car to dealership, said it was the transmission.
How does a transmission go out that fast?
The dealership refused to fix the car, if so it’s at my expense. At first they were willing to help but now refused to do anything! I’m on a fixed income an cannot afford a transmission.
I’ve been in contact with an attorney to consult about the Lemon Law.
Shame on you ... Read More DealerRater - Jun 8, 2022
Kari is very professional and great to deal with. She knows not only me as a client but the best way to help my needs. Thanks Kari
Cloninger is definitely the best place in town to have your vehicle serviced. Very experienced staff and Kari was truly a pleasure to deal with.
I was greated by Kari and she was very friendly, courteous and attentive. She is great.
Kari is the best! I have been working with her for years and she is always super friendly and on top of everything. Thank you Kari!
Always helpful, Kari treats people the way they should be. Service usually done in a timely manner.
They were great! Checked over everything before I left and helped me out tremendously. Will definitely come back!
Easy to work with. No issues. Friendly service. Work completed in a timely fashion. Will continue going here for my service needs.
Great Service! I came in with no appointment. They looked up my car and previous service record. Performed the requested oil change and the additional recommended service. They took me home in a complementary shuttle (Huge benefit), sent me a text correspondence letting me know the vehicle was ready and came and picked me back up. Keri made everything go very smooth with no added stress! Great job!
Took my 2009 Lexus Rx350 to have an alternator replaced. They got me in and out in great time and the price was great. Thanks to Kari and the team for great service!
My dealer was Shawn Belcher. This guy does not mess around. One look at you and he knows what you want and cater to your needs. I was doing paper work and out in the same day! Best experience ever.
I went in to look at vehicles to purchase and was very happy to have Gordon R. help me! He made my experience pleasant. He was very experienced and knowledgeable! Very friendly and made me and my grandson feel comfortable! If you’re looking for a Toyota go see Gordon!
I inquired about a used vehicle and got in contact with Lyrissa and she was so helpful. We basically worked the whole deal over the phone being that I lived 4 hours from dealership. I came in on a weekend and unfortunately she was busy but we got helped by Michael K. He was awesome! He made buying my car so easy and quick! Probably the best dealership experience I’ve had. We were in and out in 2 hours! Not to mention I had my 16 month old daughter with me and the whole staff was so friendly! Giving her all types ... Read More DealerRater - Feb 21, 2021
After test driving two Toyota Forerunners, I walked out the door with one beautiful Blizzard Pearl. Thank you so much to Christie R. Foutz for your time, knowledge and honesty. You made buying my vehicle an easy and pleasant experience. I highly recommend you and Cloninger Toyota to anyone looking for a fair price and good ole down to earth salesmanship.
Top notch dealership, made my experience great with their knowledge and experience. Eli from sales was the best, he was wonderful to meet, like an old friend.
No problems to date. Well satisfied with prompt service I have received so far on my 2019 Toyota Carolla. Thank you for great service jobs!
I have been bringing in my truck to this dealership since 04 and I am always confident that things will be taken care of and guaranteed if otherwise. Kari has always put an emphasis on helping me and making sure I am fairly treated.
Everything was so easy. Idropped my car off early one morning, got a ride to work from the shuttle(WHICH WAS GREAT) Everything went as planned and very smooth Everyone was so nice and professional. Thanks again
Always friendly and helpful in service of my car! They always r able to help me in whatever needs my car service!Thanks for always knowing what service my car needs!
The service for my Camry was very quick and completed to my satisfaction. I’ll be sure to come again. Such nice, friendly and knowledgeable staff.
I brought my car in for service. Service was done in a timely manner and all staff treated me with respect. I received the service I asked for and was not pressured into pursue any extras.
Cloninger has always gave us great service! We have bought 4 cars from Cloninger Toyota! I appreciate you caring about your customers! Lisa is always great to work with!
were punctual and very courteous. all work was preformed in timely manner .felt very relaxed in the courtesy center and promptness of everyone working on my vehicle.
The customer service is always great . You have a really good group of employees that work in the service department. You should give them all raises
The individual at Toyota Service are very professional and they treat you like family. Keep up the good work. Its great being serviced by this department.
The people are very nice and have a positive attitude. I will always come back and visit. Haven't had any issues with my car.
Folks are extremely helpful and nice to do business with. Especially the service ladies who greet you!!! One two three four five six seven eight
Very professional dealership that performs all requested service in a timely manner. I am very pleased with the overall service but I am finding some things overpriced.
very professional staff. we've bought 2 vehicles from Daniel in sales, plus referred our son to Daniel and he purchased a truck as well. Service staff is prompt and courteous.
I have been dealing with this dealership for many years and have bought several cars and had them serviced at Cloninger Toyota in Salisbury, North Carolina. I have no complaints
I've been going to Cloniger Toyota for a year now, and have always had a good experience. On this particular visit, I was in and out in no time. Most of the employees are helpful and kind, especially Shawn. I trust the service department and continue to go back because of it.
Very nice people and very good service when I do my first care with my Rav4. I am looking forward to seeing them for my next care
My 10000 mile service was great....theu were very nice to me...they treated me as if i was the only customer...they are good people
We had hoped that we would be able to have this repaired, but a replacement mirror was req1uired. Once we brought the car in, the window was ordered and installed promptly and professionally.
My salesman Kevin went far and beyond to help me get my New Camry. Also assistant service manager Mr Gobble was awesome ,meeting my expectations
Very pleased with pickup and delivery of my car. Wife just out of hospital and it helped not having to leave her, Service team, Kari Lipe, along with shuttle driver and other young gentleman who works in service department very nice. They made sure everything went smoothly. Car service done right the first time and discount price given. Excellent all the way round. Thank you!!
Everyone is always so professional, courteous and friendly. They offer advice, if or when needed, and explain everything in detail. Also, always very neat and clean facility.
Great person to work with very trust worthy Very good listener and take your concerns and interest to heart makes you feel welcome great salesman to work with
Everything Toyota Cloninger does is on schedule, well done, very nice and courteous. Toyota Cloninger is always on time for my maintenance and has an answer to all my questions..
My visit to the service center was after virus distancing. Service was completed quickly and to my satisfaction. I was disappointed that my vehicle was not cleaned before returning it to me. At other dealerships, foot mats are placed in car, and a quick vacuum and wash was done before I picked it up. something to consider.
My wife and I had the best buying experience working with Shawn Belcher and Richard Hardin. This was the first time we have ever purchased a vehicle without seeing it in person. We gave Shawn a list of things we wanted and he made it happen. He also delivered the car to us in person. "Excellent Customer Service"
I bought a new Tacoma from Gordon. He is Awesome. Very friendly and knowledgeable on the different vehicles. Mark is Great. I have shopped Toyota before & will again. Thanks guys.
Staff is great the sales lady Christie was amazing . The service department were clean and fast. The area where you want is very clean. We will be back
It's been a pleasure working with this dealership and its staff. Sean is knowledgeable and great to work with. Stay healthy and keep doing excellent work.
Service was great as usually from the time I arrived until I paid the bill. I missed Amanda but service man did a great job
I was disappointed they did not top off my fluid levels. Please contact me I’d still like my fluid levels topped off. Thank you
Alway a pleasure to work with. Great service department and Keri is always nice and informative. Amazing place to purchase and keep the service up on a product built to last.
As soon as you pull up at the service area, not a long wait to get car in. Service people know what your visit is for and advise how long it will be. Before you know it your car is ready, service is exactly what you brought it in for, and they will advise what other things might be needed later on.
Good attitudes and attention to getting it done right the first time. Dropped my truck off for a repair of the back sliding window and was able to get it inspected even after I called a few hours later to request the inspection.
Always come here first to look at cars/trucks. Bobby Myers is the person I always go to when I am looking for something new. Great personality and goes out of his way to make sure we get what we want and will help find a vehicle if it's not on the lot in Salisbury.
Made appt to have a recall service completed. They were ready when I arrived , Gave me a ride home and called when the service was complete. It was completed on time and properly. Kari in service is wonderful to deal with.
Service was completed quickly. However, there was no enforcement of social distancing while waiting. It was sort of early on but was in effect at that time
Experts in getting the parts you need in a timely manner. Super friendly, he put the part on himself. I highly recommend Cloninger Toyota for parts and service.
Be sure that you confirm what they did. I was charged for a NC Inspection as I had requested. When I was ready to pay the taxes, I discovered they had not done the inspection. In fact, they had not logged.in. They apologized and offered a free oil change, but now I doubt their other repairs. I traded the car to avoid using their service department.
AMANDA IS VERY HELPFUL . VERY GOOG EMPLOYEE GOOD COFFEE AND VERY CLEAN SERVICE AREA KEEP UP THE GOOD WORK A COURTESY VEHICLE WAS AVAILABLE THANKS
I have yet to be disappointed with any service I have received at this dealership. My "go-to" person is Amanda and she takes great care of me. She listens to what my needs and provides excellent advice on any additional service I may need in the future. I appreciate her transparency, knowledge, and proficiency.
The entire process from finding the right vehicle with the options I wanted, to negotiating, to the trade-in, was the best and easiest I have ever experienced.
I brought my car in to replace a tire that was leaking to have it plugged. Considering the Covid-19 concerns, the car was finished in good time and the repair was successful.
I enjoy the clean waiting area while car is serviced. The service was quick and was explained to me. Everyone was very courteous. Coffee delicious.
The service staff at Cloninge, no matter which one I work with, is always helpful and knowledgeable when I have questions regarding my vehicle. This is why I continue to bring my vehicle to this location for service, despite being 45 minutes away from my home. Keep up the great work Cloninger team!
Service rep, Kari, that worked closely with me re this was excellent! Repair was done as quickly as they could. Worked with me as much as possible re cost since I am retired and on a fixed income, and the cost for repair was extremely high for me.
Appreciated the sales people (Bubba especially) who was helpful to my learning about a new car and its features. Some in service dept. have been kind and helpful.
Awesome experience as always. Thank you for scheduling me so quickly. Everyone there is very friendly and compassionate about their job. Will come back again!
Christie made my buying experience @cloninger very pleasant and convenient. I would go to her again for my next vehicle purchase. Thank you for your service .
I’d like to thank Cloninger Toyota for such a wonderful experience when purchasing my Truck. Things couldn’t have been easier. Service was too notch. A special thanks to my salesman, Mrs. Christie Foutz. You have been the best through this process.
Service associate was very thorough and professional. Don't like the fact that you don't wash cars after service like Hendrick Lexus in Charlotte does. I have an 06 Lexus and they still wash it after servicing it.
Service is always excellent because I always have Amanda Barry as my service person. She is friendly, extremely helpfully, and always solves any problems that come up. She should train you sales group on customer relations. Great Lady.
I was very impressed with the team at Cloninger and the support they gave us. We were looking for a specific car and Richard and his team went out of their way to support us! I would definitely recommend this team for all your needs.
I normally go to Flow Lexus Winston Salem or Northlake Hendrick Lexus in Charlotte and I must say the service I received from Cloninger Toyota was Excellent/5 Star...Shane was very knowledgeable and professional in taking care of my tire needs!!
Kari is awesome! She answered and addressed all of our concerns. Great customer service. We look forward to seeing her when we have our cars serviced!
Great service Eli knows what he’s doing he can also speak Spanish awesome people here. got a great price very happy with my new RAV4.
Amanda Barry was so friendly and helpful throughout this whole process. I know I can always depend on her to get the best results. Thank you
Great customer service! Nat Venning was super to work with, as well as the maintenance/garage guy! Repeat customer will definitely buy another car from Cloninger!
Amanda is one of the reasons i continue to deal with Cloninger Toyota! She keeps me well informed about my Tundra. She also lets me know what is needed for future visits.
Toyota Cloninger is very convenient and comfortable. I have always been treated well and they have answered all my questions. This is my first car I buy at Cloninger and I am recommending it to all my friends and family in the area
Amanda is a true professional, knowledgeable as seems to enjoy her job. She always remembers me/my LEXUS and its history. She is great with keeping things simple and timely. I trust her. Randy Chandler
I never bought no vehicle from them just had the body work done on my truck and those guys and Mgmt staff done a great job on my truck
We always appreciate the attention we get there and the service is excellent, and the donuts are good too! They all try to hurry our time there. Keep it up!
Great team & Great service. They do a good job making sure your happy & will return. I’ve take 3 cars there for various service things...so I know what I’m saying.
Service is always excellent. Amanda is always friendly and on top of issues or reason for my visits. My wait is usually long but someone in service keeps me updated if another issue is found.
Amanda did a great job of explaining the information, getting the car in and out, keeping me informed and discussing general maintenance needs without being pushy.
Service was prompt and we were informed of all service required and completed. We had made an appointment and taken right away. Pricing was fair.
The team at Cloninger has taken care a repair and service needs for me for more than 20 years and each experience seems to get better with their efforts to improve their service. Thanks to everyone there.
Didn’t put my tire flap back on the passenger Side, if anyway I can bring car up their this Saturday to be fix on the chr 2018 thanks ms Allen
The service was great and the staff very helpful. Making an appointment was easy and my 4Runner was in the next day the whole dealership is awesome.
I do not own a Toyota. I own a ford. this is the 3rd time that I have been sent something to my E-Mail that is not mine. I have called 2 time to get this straightened out. I can see it is not fixed. James Cook
Professional, courteous and efficient. Shane was one of the best service reps l have ever dealt with. Prior to this visit l was in the service department three times due to the tire pressure light being on. The first two times l was told it was low pressure due to weather, it was 65 degrees. The second time same diagnosis. Third time l was pretty insistent that the tires be checked and there was a nail in one tire. These three visits all occurred within a three week period. I thought the nail should have been found the first time!!!
Always Awesome Service! The wait is usually what they say it will be and car service is always offered if I'm not able to stay. I work nights and usually come in right very tired after work so receiving great customer service who's honest is crucial. I feel Amanda is always considerate of my time and appreciate my business. I always recommend you all to folk. Thanks for realizing that we need each other!
Never had problem with this dealership. New employee (male) has great customer relations. Amanda keeps me updated on my car status and always ask before doing something I don't know about. Great staff! No improvement when you have the best!
Yes our experience at the Toyota dealer was really good. Everyone was knowledgeable and very friendly. We moved from California to North Carolina and so happy how we were treated and welcomed.
Amanda at the service Dept. is always so pleasant and helpful. That is why we bring all 3 of our vehicles there for servicing I recommended her to my family and friends
I'm very satisfied with the service that I Received from Amanda Berry. She kept me updated and aware of what's going on with my car.
took Tacoma in for service and as usual every thing was handled quick and easy. Amanda does a great job of keeping you informed about what is needed.
My recent maintenance appointment/service was prompt. The required service needs were assessed and applied. The service personnel (Kari) was very professional in helping me.
Took over 3 1/2 for my son to his car inspected and the oil changed. Don't know which employee he worked with there.
They were very courteous they helped me find what I was looking for and as a military veteran they gave me great incentives and discounts